Returns Policy

RETURN POLICY

 

Last updated May 09, 2021

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at brambledowndesigns@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Brambledown Designs

Attn: Returns

RMA #

38  

Carisbrooke Court  

Romsey, Hampshire SO51 7JQ  

United Kingdom  

 

Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty eight (28) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

The following items cannot be returned or exchanged: 

 

     ●     Personalised items     

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Please Note

           

     ●     Ensure breakables are well packaged.   

     ●     If goods are damaged please provide pictures of damage and or packaging.   

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

07826987710 

brambledowndesigns@gmail.com